If you booked online, or on the TUI App, please call 1850 946 164. Please note we are only able to process refund requests via this online form because of the demand on our Customer Contact Centre. In order to do so, you fill out a refund request form online after having received your refund … If you booked online or on the TUI or First Choice App, you can call between 9am and 7pm from Monday to Friday, 9am and 5pm on Saturday and 10am and 5pm on Sunday. Once you have received a refund credit code, you can apply for a cash refund online. Good Evening, this is my first post, so please be kind. Web customers will receive their refund back on their original payment method, while retail customers will be contacted to process the refund. However, Tui is still breaking the law by insisting customers accept a refund credit note, before applying for their cash refund. My refund credit note arrived on the 11th May 2020. I booked a holiday for the 10th May 2020 with Tui which was cancelled due to the current situation. By completing the form below, you will miss out on the offer of 125% Future Cruise Credit and will instead receive a 100% refund. Opening hours for 1850 946 164 are as follows: For more details relating to refunds for pre-purchased experiences visit here . Or, if you’d like to chat it through, you’ll be able to do so with one of our Travel Advisors by calling us – we’ve set up many of our Travel Advisors to work remotely. The below form should only be used to request a refund for your voyage fare. You can access TUI’s refund request form HERE. TUI introduced a new self-service online application for refunds after admitting it had kept customers waiting too long and says that once a refund is requested, it will now be paid within four weeks. My husband and I decided it was best to ask for a cash refund, times are hard at the moment. • If you’re unable to accept a refund credit and you have received your refund credit code, please use our refund request form to apply for a cash refund. The refund form says for retail customers they will be in touch once a request has been submitted, i assume for bank details to send it back to. We are working to process all new and outstanding refund … They will now be able to apply for a cash refund through an online form. Guests who have booked through agencies based outside of the UK should please approach their travel agents to process the refund. 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