Implemented and ensured state and corporate regulatory policies and procedures into daily office practices, informing and training staff members. Acted as the point of reference for guests who need assistance or information and attend to their wishes and requirements. Handling payments for regular payments, trial payments, re-payments, litigation trial payments, mediation trial payments, bankruptcy trial payments, etc. Receiving and processing incoming/outgoing mail and packages notify resident via telephone or building link for package pick up or delivery. Able to function well as an independent worker or in coordination with hotel staff and management. Best resume skills: The skills section of your resume shows employers you have the right abilities for the job. Assisted with access to all community services available. Provide guests with an experience that will always be remembered and with the highest level of responsiveness. Maintained required records/ logs and delivered packages to the appropriate residence. Work Experience. They greet and interact with patrons, and provide assistance with a variety of day-to-day tasks. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. A Concierge should be adept in working in hospitality environments, such as hotels, resorts, or apartment buildings, so be sure to call to attention to your … Also, convey the value they would benefit if you are granted the job. Your job of getting the job starts right here. Use this concierge CV objectives sample as the starting point for your own job-winning CV! Objective : Highly experienced, motivated, and reliable Concierge Attendant with a stellar work ethic and guest satisfaction record. Arranged for air transportation to and from various airports (Salt Lake City Intl, Heber, TAC Air) outlining a minimum of three options for each guest based on budget, party size and assistance required. In the description of your work history, you might want to use some of these key words. Answer any questions on the community amenities and assist residents with gate cards/keys. Live Career UK. Arranged for the replacement of items lost by travelers. Inspecting all common areas, stairwells, parking garage, and grounds daily for safety hazards that pose potential liability and efficiently reporting needed repairs to the property manager. Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. Most Concierges showcase certification in hospitality services in their resumes. Skills : Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Operations Management, Microsoft Office, Hospitality Management, Concierge. Skills : MS Office, Organizational Leadership, Analytical, Database Management, Guest Service/Food Service Management, Hard Sales, Quickbooks, Adobe. Experienced performing Concierge duties including: using software for packages at all times. Assisted Spa Manager by maintaining positive employee relations through open and effective communication with team. Manage Home Center. Skilled at software installation, upgrades, updates, and hardware replacement. Conducting inventory count of supplies based on customer demand, Provided customers information of products and services offered, including preparing and serving of food, Direct calls to Management, Maintenance, Construction, and Sales offices, Scan, sort, and prepare packages for daily inventory, Process and update access cards and fobs for residents and guests, Organize utility invoices for accounts payable through Excel Spreadsheets, Created memorandums and sent building wide emails with Buildinglink to alert residents of neighborhood events and board meetings. Assisted with inventory control and restocking of products. Assist residents who come to the front desk to make a service request by entering that service request into the system for them. Problem-solving skills. Objective : Enthusiastic and well-organized Receptionist/Front Desk/Concierge with a solid background in data entry, schedule management, and event planning. Dependable with a strong work ethic and high level of performance. Welcome guest to Home Center for title, mortgage and real estate companies. Serve as an information liaison, notifying various departments of guest requests or complaints. Concierge Resume Objective. Welcomed guests upon entrance and confirmed reservations. Prepared a summary of cash, check, and credit card activities. Verified and transfered all account postings and balances to master accounts. Greeted and assisted store beauty clients in high volume retail setting. Professionally engaged and interacted with guests, presenting a friendly, approachable demeanor. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts. Contacting emergency services in the event of a fire or other incident requiring fire, medical, or police attention. Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs. The objective section of a concierge resume is the introductory statement of your resume. Training Support Staff and new Management Analyst on Standard Operating Procedures. Monitored delegated measures to comply with government regulations. If you are not sure how to write each part, especially if you are doing this for the first time, it might be a good idea to look at the example sample resumes provided. Developed surgery volunteer program, led orientation, established duties, supervised and coached volunteers. Make sure you've listed these in your skills for a concierge resume. Answering questions and assisting residents with reasonable requests, and follow-up as necessary. Represented the HOA and its interests to vendors, real estate agents, and contractors. Employers prefer those possessing these skills – multilingual skills, excellent communication skills, ability to multitask, aptitude in resolving issues, a polite and confident nature; and lots of patience. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Provided full customer service for high-end clientele. This is something hiring managers will want to see on your document, so it’s essential that you describe your professional experience and skills with the … Concierge Resume Examples & Samples. Don’t be one of them! Became familiar with guest names and acknowledges them with their name. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. Provided functional planning and execution of program events, office socials and corporate teambuilding retreats exceeding 200 patrons. Accurately processed all incoming debit and cash transactions and counting/securing assigned bank. Assisted guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc. Performed one on one consultations with guests regarding personal, cosmetic and beauty products, Participated in product sampling program to engage guests for repeat clientele, Attended monthly sales and product trainings to ensure sufficient sales practices, Engaged with store guests and built strong relationships. Arranged premium tickets to in-demand shows, sporting events, and concerts. Your ability to work to achieve the satisfaction of guests should be highlighted. 8. Understood principles of auditing, balancing, and closing out accounts. However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for the guests; taking reservations made through phone and responding to complaints. The resume has four parts: resume summary, education history, a list of experiences, and outline of your skills. Use your resume to help market your creativity and problem solving skills into the most coveted position in the hospitality industry. Communicating efficiently and effectively with management, co-workers and the general public. Manage client's daily wants and needs and execute in a professional and timely manner, Maintain banquet event orders on a daily and weekly basis; refer to client resumes on daily basis, Coordinate room layouts and details of banquet event orders with various departments, Consistently work towards exceeding departmental service standards (LQA, JDP, CES and AAA Five-Diamond), Manage the concierge lounge during breakfast and evening hours, Collaborate with fellow associates to ensure a seamless experience for our guests, Maintain a clean and professional concierge lounge, Provide information about locale to guests; such as dining, nightlife, shopping, and tourist attractions, Cross-trained as a Front Desk/At Your Service Agent; knowledgeable about front desk duties & responsibilities, Aided in making the JW Marriott Grand Rapids #1 out of all other JW Marriott hotels in the US in 2014. Performed administrative tasks to include minutes, scheduling, reporting and maintaining PAR levels. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Use FREE Resume Examples to Create Your Resume Online . Answering incoming calls and routing calls to appropriate personnel, recording messages and delivering to appropriate personnel, researching and responding to routine inquiries. Manage concierge tasks for 159 residential units, supervising the priorities of 2 ambassadors during each shift, Consistently ranked #1 within department based on exemplary customer service, highest quality of work, strict adherence to deadlines, exceptional teamwork and ability to go above and beyond job description. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. Core Competencies. Greeted guests in a welcoming and positive manner. … Answered Spa phone and perform all administrative duties. Balancing cash at the end of the shift and generate accounting reports for the benefit of the next shift. Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Concierge positions. Tracking, monitoring and inspecting amenity areas when rented by residents. Observed customers CCTV has an alarm system customer service, handle switchboard. Assisted in providing customer service and data entry for nursing. Also preparing bi weekly closing of the cash bank. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Contacted future guests and provided detailed information related to available services, hotel amenities, recommended restaurants and seasonally appropriate activities. Headline : Highly experienced and reliable Concierge/Administrative Assistant with an exceptional work ethic and guest satisfaction record. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Assuring prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as to conducting quality assurance follow-up. Managed customer analytics to include staff engagement. Try Now! Concierge Questions. Interacted constantly with all internal departments to ensure consistent lines of communication related to all guest requests originating with the concierge team and confirmed all guest requests via documentation in the interdepartmental software system and email. Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Insured that rations for Breakfast was stocked and routinely ordered for the hotel. Determined the charges for services requested, collected deposits or payments, or arranged for billing. Specialized in customer service relations between bariatric practice and patients. Coordinated the guest's itinerary before their arrival via phone, e-mail and fax. Provided support to the sales/marketing and business management. Provided customer and concierge services to all guests, Created innovative and unique experiences to build customer loyalty and stronger guest satisfaction feedback, Implemented department tools and procedures that created better efficiencies to enhance guest expectations and service levels, Nominated as the Associate of the Month in May 2011 amongst 1,000+ resort associates. Appropriately handling noise complaints presented by residents after normal Management office business hours. Hose down side walk, and water/maintain flower garden. Tracked room revenues, occupancy percentages, and other front office statistics. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Communication -Communication is critical for a concierge. Communicated all learning and performance objectives, schedules and training assessments to upper management. Assisted residents with their luggage by carrying them to directed destination. Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Appropriately handled or referred questions and requests. Enhancing resident services and providing up to date information in a more efficient and timely manner. Guest Services Resume Example. Excellent customer service skills. Problem-solving skills. Coordinating guest itineraries, prior to the guest's arrival, for requests received via phone, fax, and email. A Concierge should have a background in hospitality with excellent communication skills. If you haven't started your job search just yet, then you might find looking at other Front Desk Concierges resumes helpful. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Present the most important skills in your resume, there's a list of typical concierge supervisor skills: Working knowledge of computer skills, web search and able to type 35 wpm Received, stored and disbursed residents' packages. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work. Ensured safety at all times in all duties and operations. Arrange for, suggest recommend, book and confirm services such as purchasing gifts, premium tickets, dry cleaning and other errands. Assist family/significant others with locating patients in the hospital. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Manage the front desk and be the first greeter when a resident, prospective resident, vendor, or contractor comes to the office. Concierge Manager Resume Objective : Highly enthusiastic customer service professional with 5 years client interface experience. Type 55 wpm, proficient in Microsoft Office, various databases and end-user survey software. Concierge Resume Vocabulary & Writing Tips. Answering queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions. Maintained inventories of office supplies and printed forms and replenish them as necessary. Assisted in coordinating events in the Home Center and offsite with title and real estate co. Top Concierge Skills. Maintaining knowledge of all restaurant, spa, and entertainment venue information, including menu items and hours of operation, to best, serve the guests. Hard-working, outstanding telephone, scheduling, and documentation skills. Accurately completed all guest requests and inquiries in a prompt and courteous manner. Coordinated delivery times with other departments. Piloted bariatric concierge program to ensure bariatric patients receive necessary accommodation, assistance and guidance to complete all required preoperative stages of treatment. Secured the building by monitoring systems, performing facility walkthroughs, and controlling access to owners' units, thereby achieving a zero incident record for over three years. Able to function well as an independent worker or in coordination with condominium staff and management. Professional Concierge Resume Example. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new concierge cv objectives job. Maintained company legal documents including employee and client files. Improved team rapport and signature service through daily forms of communication. Profound experience in detecting signs of emergency and reacted immediately. Summary : Result oriented and innovative VIP Concierge Specialist with a multi-faceted background providing services to a varied client base at both corporate and regional levels. Provided guidance on preventive services. Managing safety and security of the 27-floor building and neighboring five-star restaurants. Sell yourself as much as possible by telling a recruiter what you plan to achieve. Prepared the End of day by running End of day process in property management software (PMS) and summarized results for operations manager. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. They speak with guests all day, so it is important that they speak clearly and maintain a positive tone and a helpful attitude. Led the opening of a new property in Austin, establishing the operating procedures and training new hires, Created the new property brochure, website and quarterly newsletter as well as offer notary/translation services, Coordinate often complex requests and build positive relationships with residents and neighboring businesses, Spearhead fund raising events, residential outings and championed a recycling program that reduced waste 75%, Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations, Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment, Assisted marketing team in coordination/hosting of in-store events; managed RSVP's, email communications, gift bags and VIP guest room set up/monitoring. Manage and organize the package room by accepting packages, notifying the resident, and locating and giving the correct packages to the resident. Provided exemplary customer service to Elite Members. Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. Recorded incidents that occur & responded to requests. Assisted and advised customers regarding usage and benefits of organization's services. The objective section is your first contact with the employer, so make the most of it! Strong knowledge of the surrounding area and all recreational, hospitality and business related information. Understood guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Concierge Resume Sample 5.0. Read The Balance's editorial policies. Referred unresolved customer grievances to designated departments for further investigation. Top Concierge Skills . Grew repeat business by 12% and improved customer satisfaction survey results by 25% by providing extraordinary service to guests. Friendly Attitude Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Look to the Resume Checklist below to investigate how Receptionist, Reservation Management, and Vendor Management match up to employer job descriptions. Attended to resident requests and utilized multiple resources both in house and external vendors to resolve problems and complaints. Picked up and delivered items, and ran errands for guests/management. Committed to excellence in hard work and dedication. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. An impressive Concierge Resume should showcase a candidate’s ability to support an establishment with excellent customer service skills. Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved. Answering the telephone, providing information, forwarding calls and taking messages when necessary. Maintaining complete knowledge of all property features/services, hours of operations, residential lists, and must be familiar with names and unit locations. Relaying calls to proper departments and performing a variety of related clerical duties. Maintained knowledge of all casino events, promotions, general information and directions, restaurant, spa, and entertainment information, including menu items and hours of operation to best serve the guest within the property and throughout the valley. Secured access points and communicate with security staffs (night shift). Two Column Resume Product Manager Resume Word Resume Templates Skills on Resume Resume Maker. Provided strong administrative support and services to all levels of staff. Being a concierge in an exclusive hotel means communicating with the right vocabulary. Emphasize providing excellent customer relationship management. Conducted orientation sessions and organized on-the-job training for new hires. Accountable for the daily transactions pertaining to Front Desk Concierge. Developed departmental systems and procedures that better aligned the workflow process. Responsible for cashiering functions including ringing up sales and service transactions. Worked as the Night Auditor to insure that the accounting for the particular day was in order. An ideal professional concierge should exhibit the following skills: – Problem-solving skills – Communication skills – Organizational skills – Learning skills. Managed merchandising presentation, signage, lighting, and general spa maintenance. Need help with anything? Arranged events, excursions, transportation, etc. I have been on multiple accounts with my tenure with [company name]. Wrote and developed company/employee policy manuals. A highly motivated and skilled professional who graciously resolves challenging client issues. Skills : Customer Service, Answering Phones, Data Entry/Typing, Greeting & Directing Patients & Visitors, Proficient Computer, Strong Organizational, Medical Office, Medical Transcription, Record Management. Pre-screened and conducted background checks on employee prospects. Employees willalso need to demonstrate … Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, selling skills, effective communication, and being able to … Answered the telephone in a friendly, proficient and professional manner. Resolved problems and complaints that residents may have. Explaining the appropriate use of keys and ensuring that guests are satisfied with the rooms allotted to them. Addressed questions and concerns of prospective or current residents and families. So he needs to be proficient in prioritizing and organizing all his tasks at hand. Adhered to all best methods and practices delivered by employer. Demonstrated ability to deal with different types of guests some of whom required high levels of patience and tact daily. Providing customer with information pertaining to paperwork needed, where to mail payments. Sort garbage and keep an eye on all cameras in the building. Excellent interpersonal skills and ability to communicate effectively with customers, other team members and leadership. Provided transportation, cooking, cleaning, and other services to fit the needs of the client. Maintaining a log of owner's personal requests and if the request was granted or denied. Preference is given to those having extensive experience working in higher-end hotels. Work independently in hotel restaurant and bar including opening duties, guest service and closing duties. Eagle 's eye on the phone great knowledge of the next shift AAA! 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